Eligibility to Use Services
Services are intended for incorporated and unincorporated business clients, authorized representatives and legal agents engaging dealioora for professional legal work in Thailand. By using our services you confirm that you have authority to enter into these Terms on behalf of the organization you represent.
Clients and users must be of legal age in their jurisdiction to enter into binding agreements. If you are acting for a business, you represent that you have the authority to bind that business to these Terms.
Services must be used only for lawful purposes and not to facilitate illegal activity. You agree not to submit information or requests that would require us to perform illegal acts or to assist in evading legal obligations.
Some services or features may be unavailable in certain jurisdictions due to local regulation or resource limits. Compliance with Thai law and applicable foreign laws is the responsibility of the client when conducting cross-border activities.
Account Responsibilities
When you register or provide account details to access client tools or secure portals, you are responsible for maintaining accurate information and for actions taken through your account.
You must provide current and complete information, including business identifiers and contact details. Promptly update any changes that affect billing, communications or the scope of retained matters.
Protect account credentials and access to client portals. Notify dealioora immediately if you suspect unauthorized access. We will take reasonable steps to secure client data but client-side security is also required.
Accounts and any rights under them are personal to the client and may not be transferred without our prior written consent. Assignments of retainer agreements are subject to applicable contract and professional rules.
If you believe your account has been compromised, contact support immediately at [email protected] and follow guidance provided to secure access and preserve privileged communications.
We may suspend access to accounts or services where we reasonably suspect misuse, fraud, non-payment or a threat to system integrity. Suspension is a protective measure and not an assumption of liability.
Services and Scope
dealioora delivers legal services tailored to business clients in Thailand including corporate structuring, contract drafting and review, employment law advice, regulatory compliance, IP registration guidance and dispute preparation. Each engagement is governed by an engagement letter or service agreement specifying scope, deliverables, timelines and fees.
Service scope can be amended by mutual written agreement. We will document reasonable variations to scope, including additional tasks and related fees, in writing prior to undertaking further work.
While we maintain operational capacity to serve clients during normal business hours, certain services depend on third-party authorities and filing offices and timelines may vary. We will communicate estimated timelines but cannot control processing delays by government bodies.
Rules of Use
Clients must use dealioora services in a lawful, professional manner and follow the operational rules below.
- Provide accurate and complete information required to assess legal matters.
- Do not submit fraudulent, false or misleading documents or credentials.
- Respect third-party rights and avoid requesting actions that infringe intellectual property or privacy rights.
- Comply with local and international laws when requesting cross-border advisory services.
- Cooperate with requests for information necessary to perform retained services in a timely manner.
- Refrain from using the service for harassment, discrimination or other harmful conduct.
- Report suspected security incidents or misuse promptly to our support team.
Client Materials and Submissions
Clients often supply documents, data and other materials necessary for legal analysis and representation ("Client Materials"). These materials are treated as confidential subject to the engagement terms and applicable professional rules.
Clients retain ownership of their original documents and underlying business information. By providing materials to dealioora you represent that you have the right to share them and that sharing does not violate third-party rights.
You grant dealioora a non-exclusive, limited license to use Client Materials solely to provide the contracted services. This license ends upon completion of the engagement except as required for record retention, archiving or compliance with legal obligations.
Clients are responsible for the accuracy, completeness and authenticity of submitted materials. We rely on client-provided facts and documents to form legal advice; inaccurate or incomplete information may affect outcomes.
Requests to remove client-submitted content from active project files will be evaluated in light of retention obligations, regulatory requirements and the needs of ongoing matters. Certain materials may be retained for recordkeeping even when no longer actively used.
Intellectual Property
dealioora owns proprietary methodologies, templates and tools used to deliver services. Client-specific deliverables prepared under engagement are provided subject to the intellectual property arrangements set out in the engagement agreement.
- Clients may use deliverables for internal business purposes without additional authorization.
- Reproduction or resale of dealioora proprietary templates or tools is prohibited without written permission.
- Attribution or public distribution of legal opinions or reports prepared by dealioora requires prior consent when such disclosure would identify strategies or proprietary methods.
Paid Services and Fees
Paid services are outlined in engagement letters or fee schedules. Fees reflect professional time, administrative expenses and any out-of-pocket costs necessary to perform services.
Pricing is set in the engagement agreement and may be hourly, fixed-fee or contingency where permitted by law. Estimates are provided for planning; actual fees may vary based on matter complexity and client cooperation.
Invoices are due according to payment terms in the engagement agreement. Accepted payment methods will be specified; disputes regarding billing should be raised promptly following the invoice instructions.
If subscription or retainer arrangements are agreed, specific terms including scope, billing frequency and termination rights will be documented. Retainers may be applied to fees and expenses as described in the engagement.
Refunds, if any, are handled in accordance with the engagement agreement and applicable professional rules. Refund decisions consider services performed, costs incurred and reasonable administrative settlement.
Clients may terminate services as specified in the engagement letter. Outstanding fees for work performed up to termination remain payable and we will provide a final accounting of services and costs.
Clients are responsible for any applicable taxes related to services, including VAT, GST or similar transactional taxes unless explicitly included in quoted fees.
We may adjust fees for future work with advance notice. Changes will not affect fees already agreed for ongoing or closed engagements except as explicitly stated.
Non-payment may result in suspension of services and, where permitted, recovery actions. We will provide notice and an opportunity to remedy payment defaults prior to suspension except in exceptional circumstances.
Professional Disclaimer
Information provided through dealioora is for general legal guidance and is dependent on the facts supplied by the client. Use of website content does not create an attorney-client relationship. Specific legal advice requires a formal engagement and factual review of the client's situation.
Limitation of Liability
To the extent permitted by applicable law, dealioora's liability for direct damages arising from professional services is limited to amounts paid for those services or a sum otherwise agreed in the engagement letter. We are not liable for indirect, consequential or predictive damages. This allocation reflects the professional risk management and fee structure agreed with clients.
Third-Party Services and Links
We may rely on third-party providers, government authorities and external counsel in delivering services. References or links to third-party content do not imply endorsement and we are not responsible for third-party practices or availability. Clients engaging third parties directly assume the relationship and responsibility for those providers.
Termination of Services
Either party may terminate an engagement according to the terms set out in the engagement agreement. Termination procedures include final invoicing, transfer of client materials and steps to mitigate disruption to ongoing matters.
After termination, outstanding obligations remain due, and dealioora may retain copies of files as permitted by professional rules and for compliance. We will cooperate with reasonable transition requests consistent with confidentiality and security obligations.
Privacy and Data Handling
dealioora collects and processes personal and business data necessary to provide legal services. We adhere to applicable privacy laws and implement administrative, technical and physical safeguards to protect client information. Specific processing purposes, categories of data and retention periods are described in our Privacy Policy.
Communications and Notices
Official notices under these Terms should be sent to our registered office or designated email addresses. For operational matters, use [email protected] or [email protected] for privacy requests. Postal communications may be sent to 125/15, Thanon Na Mueang, Nai Mueang Sub District, Amphoe Mueang Khon Kaen District, Khon Kaen Province 40000, Thailand.
Changes to These Terms
We may update these Terms to reflect changes in law, professional standards or service operations. Material changes will be communicated to active clients with reasonable notice and will not retroactively alter the terms of already-executed engagement agreements unless mutually agreed.
Governing Law
These Terms and any engagement agreements arising from use of our services are governed by the laws of Thailand, unless otherwise expressly agreed in writing. Parties should consider local legal consequences of cross-border engagements.
Dispute Resolution
Parties will seek to resolve disputes arising from services through good-faith negotiation. If resolution is not achieved, disputes will be handled in accordance with dispute resolution provisions in the engagement agreement, which may include mediation or arbitration in Thailand.
Contact and Business Information